Customer Support Representative
Overview
- (Co-)Founder
- Other
- Customer Support Manager
- Contract
- Islamabad
- Flexible (Office and Remote)
- No salary
- Not specified
- Junior (1-3 years)
- Not relevant
- English, Urdu
- Flexible hours
Description
- Respond to customer queries via chat, email, and social media and through in app support.
- Resolve user complaints and ensure a great customer experience.
- Assist with onboarding new users and guiding them through the app.
- Gather and document user feedback for improvements.
- Handle complaints and ensure quick issue resolution.
- Monitor reviews and address concerns effectively.
- Also following up with customers
- Community Engagement
- Build relationships with users
- NOTE: By customers, we mean both the end users of the platform and the restaurants themselves
If passionate and interested, email us: binraza.official@gmail.com
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